Loyalty program for a cafe and restaurant

In food service a guest decides whether to return in seconds. A loyalty program turns a single visit into a habit: the guest earns points, gets a reason to return and comes more often.

Why a cafe needs a loyalty program

Acquiring a new guest via ads is expensive, while bringing an existing one back is almost free. Without loyalty you pay for acquisition once and lose the guest. Bonuses give a reason to return and build a base to work with.

Mechanics that work in food service

• Welcome bonus - to bring the guest back a second time.
• Cumulative rate and tiers - regulars get more.
• Birthday bonus - an automatic reason to come with friends.
• Win back lost guests - a message and bonus to those who stopped coming.
• Cross-marketing - new guests from neighbouring businesses without ads.

WhatsApp instead of costly SMS

Notifications about bonus credits, greetings and reminders go to WhatsApp for free or far cheaper than SMS, and are read more often. For a cafe that is tens of thousands of tenge saved a year.

Integration with your POS

Sagi works with popular food-service POS systems - iiko, r_keeper, Poster and others. Bonuses are credited right at the till, the guest fills in nothing, and the cashier cannot cheat thanks to a double check on redemption.

FAQ