Aggregators and marketplaces
How to keep customers from aggregators and bring them to you directly
You sell through Wolt, Glovo, Yandex or Kaspi and pay commission on every order. But you do not own the customer: aggregators and marketplaces do not share phone numbers or let you work with the base. Next time the person searches for you there again, and you pay commission again.
In shortAggregators do not share customer contacts. Sagi solves it like this: you put a gift bonus via QR code or promo code into the order, the customer activates it and lands in your base. From there they come to you directly, without the aggregator and without commission.
The problem: you have the sale but not the contact
An order through an aggregator looks like a sale, but it is renting someone else's customer. The platform knows their number, history and preferences - you do not. So you cannot remind them, win them back or offer a direct order. Every repeat order goes through the platform again, with commission again.
Why it is expensive
- Commission every time. Even a regular customer brings you less, because the platform takes a cut.
- Dependence. If the commission rises or the rules change, you have no say.
- No base of your own. You cannot run a campaign, an offer or win back a lost customer.
- The customer is not yours. Tomorrow they order from a competitor on the same platform.
The solution: a gift bonus via QR code or promo code
- QR or promo code in the order. You put a card with a gift bonus as a QR code or promo code right into the parcel, the order bag or the receipt.
- The customer activates the bonus. They scan the QR or enter the promo code, leave a contact and land in your Sagi base.
- They come directly. To spend the gift bonus, next time they order from you directly - without the aggregator.
- They stay with you. From there you work with them yourself: WhatsApp reminders, bonuses, offers. The customer is yours.
Where the gain is. Once the customer came through an aggregator and paid commission. After that, thanks to the gift bonus, they return directly - and you get every next order with no commission and work with them as your own. The higher the order frequency, the faster it pays off.
What you get
- Your own customer base with contacts and order history, not anonymous sales on someone else's platform.
- Direct orders with no commission - repeat purchases come to you, not through the aggregator.
- Retention - the churn radar and WhatsApp bring the customer back when they stop ordering.
- Works for both online and offline - delivery, food service, retail, marketplace.
Win your customers back from aggregators
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How does it work technically?
You get a QR code or promo codes for a gift bonus and put them into the order. The customer scans the QR or enters the code, leaves a contact and lands in your Sagi base. We handle the setup.
Is it legal?
Yes. The customer activates the bonus and leaves their data voluntarily, giving consent to processing. Data is handled under the applicable personal-data law.
Does it work for delivery and marketplaces?
Yes. It works for any orders through aggregators and marketplaces (Wolt, Glovo, Yandex, Kaspi and others) and for offline locations.